"The work completed was excellent! I.T. Web Experts was very responsive to our needs and got the job done! It was also easy to go over tweaks and changes as we went along. Thanks sooooo much. We really love what you have done for us! Our users are impressed with our site as well, we are receiving feedback almost daily saying what a great site we have!"

Many clients we have need a template or starting point for their returns, shipping, and refund policy. In fact most credit card processors will not approve your credit card gateway application without having these policies. Rather than make you try and copy one from Amazon.com or make one from scratch, we have come up with a reusable template that you are free to copy and use on your web site. Just make sure to customize it with your information.

Suggestion: It is wise to charge a restocking/processing fee on returns because first of call you had to pay a processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@yourstore.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     YourStore Name
     Returns Department Tracking #
     123 Your Store Road
     Store City, Store State Store Zip Code
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

     YourStore Name
     Returns Department Tracking #
     123 Your Store Road
     Store City, Store State Store Zip Code

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


This policy has been provided free of charge by Sales Igniter Rental Inventory Software