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"The work completed
was excellent! I.T. Web Experts was very
responsive to our needs and got the job
done! It was also easy to go over tweaks
and changes as we went along. Thanks sooooo
much. We really love what you have done
for us! Our users are impressed with our
site as well, we are receiving feedback
almost daily saying what a great site we
have!" |
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Debra
Aldred
Treasurer, United Fan Con Inc.
www.unitedfancon.com |
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E-Commerce Web Site Security and Fraud Prevention |
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Everybody
who opens an E-commerce store should be
concerned about their web site security.
E-commerce usually involves the processing
of credit cards and sensitive customer information
so security is very important. There has
been an increase as well in stolen credit
card numbers being used to buy merchandise.
You as the store owner are responsible for
screening these credit card numbers because
it is your loss for both the amount charged
and the merchandise that you ship for a
fraudulent transaction. Here are some precautions
you can take to greatly
reduce your risk: |
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1.
Use a SSL Secure Socket Layer encryption
on your web site to encrypt sensitive customer
data. Pages that are encrypted with SSL
layers will show a "padlock" at
the bottom right of the web browser if you
are using Internet Explorer. |
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2.
Do not store customer's credit card information
on the server. Process transactions immediately
through your payment gateway (such as Authorize.net
or Verisign) and have them be responsible
for the credit card security. You may also
store half of the customer's credit card
number on the server and have half of the
number emailed to you if you wish to manually
process the order. |
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3.
Collect the Card Verification Value of the
credit card (3 digit number located on the
back of the card) for further card verification. |
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4.
Use your credit card processor's Address
Verification System to verify the correct
billing address (street and zip) of the
credit card. If the address does not match
it may be best to cancel the order.
Using this method along with #5 will prevent
99% of your fraudulent orders. |
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5.
Do not ship to an address other than the
billing address of the credit card.
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6.
You may wish to collect the issuing bank
name and issuing bank phone # of the credit
card. If the transaction looks suspicious
you can call the bank to make sure it is
not a stolen credit card.
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"7.
Use common sense, if the order looks suspicious
do not process it, or wait until the next
day. Often if the card is stolen the card
will be reported as stolen the next day
and you will avoid the fraudulent transaction. |
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8.
For foreign country orders you may want
to only take money orders or cashiers checks.
Foreign banks sometimes to not have address
verification systems and the transactions
are riskier. |
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